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Contact Information

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Need Help? We're here for you!

Here at Lacrosse Monkey, we're known for our unrivaled customer service. We're friendly, knowledgeable, and efficient. Please feel free to call us at one of the phone numbers listed below if you have any questions regarding an order, shipping, products and returns. We offer a variety of contact methods; you can call us using the telephone, e-mail us or utilize our interactive chat. If you are trying to track your package, please visit our Order Status page.

Due to the volume of e-mails we receive, it may take up to 24 hours for Customer Service to review your e-mail. Please note that due to our incredibly fast order processing times, once your order is placed we will be unable to make any changes to your order. Please double check your order and make sure all the information is correct before placing your order.

In addition to E-Mail and Telephone, you may also use Live Chat to contact Lacrosse Monkey Customer Service. Live Chat has different hours of operation from our Telephone Customer Service.

Customer Service Phone Numbers

  • Customer Service: (800) 225 7603
  • International Orders: 214.383.8893
  • Warranty Issues: 214-383-8893

Customer Service Hours of Operation

- Telephone Customer Service Hours

  • Monday - Friday: 7AM - 6PM Central (Open until 8PM Central on November 23rd, 26th, 27th and December 14th & 17th)
  • Saturday: 10AM - 6PM Central
  • Sunday: Closed (Open from 12PM - 6PM Central on November 25th and December 2nd & 16th ONLY)

- Live Chat Customer Service House

  • Monday - Friday: 6AM - 8PM Central
  • Saturday: 10AM - 6PM Central
  • Sunday: Closed (Open from 12PM - 8PM Central on November 25th and December 2nd & 16th ONLY)

Holidays & Closures:

The Warehouse & Customer Service Department will be closed on the following days:

  • Wednesday, July 4th, 2018 - Independence Day
  • Monday, September 3rd, 2018 - Labor Day
  • Thursday, November 22nd, 2018 - Thanksgiving Day
  • Monday, December 24th, 2018 - Christmas Eve
  • Tuesday, December 25th, 2018 - Christmas Day
  • Tuesday, January 1st, 2019 - New Year's Day